Technologies Group Pty Ltd
GENERAL LICENSING
Hardware & Software Audits
Performance & Preventative Maintenance Reports
ConnectWise Remote Control
Patch Whitelisting Service
Antivirus Management
Web-based Management Portal (User)
Desktop Performance Monitoring
Administrative Scripting (Automatic fixes)
Policy Management (Computer and Patches)
Client Communicator with Self-Help Center
Webroot Antivirus License
End User Help Desk
Telephonic / Chat / Email Support Answering
Windows, Mac & Mobile Device Support
Administrative Tasks
(see SOS)
Virus & Malware Removal
Software Installations (See SOS)
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
AZURE SUBSCRIPTIONS
Hardware & Software Audits
ConnectWise Remote Control tool
Ticket-Based Workflow for automation tasks
Ticket Escalations with Steps to Resolution (Tier 2)
Patch Whitelisting Service
Multi-Vendor Antivirus support
Remote Restart of Services by NOC*
Patch Deployment by NOC*
NOC* Resolution of Patch Failures
Proactive or On-Demand Server Restarts
Active Directory Group Policy Troubleshooting
System Performance Analysis & Troubleshooting
Health Check & Defragmentation
MS Service Pack Installations
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
MICROSOFT 365 LICENSES
Custom Domain Configuration (O365, 2 Domains)
User & Group Creation (more than 5 will be project)
Naming Conventions and Restrictions (Users, groups)
Group Management (Teams, Users, devices, Office)
Policies - Incoming/Outgoing SPAM
Once off review (Assessment report provided)
Additional Options & Features Available
HARDWARE
Policies - Retention
Policies - Sharing Permissions
Policies - Anti-Phishing
Policies - Anti-Malware
Policies - Attachments (executables)
Policies - Attachments (video and audio)
Policies - Safe Links
Policies - Custom Mailflow (profanity, warnings etc)
Configure & Manage Auditing
Quarterly Policies Reviews
Multi-Factor Authentication
Identity Management (SSPR)
Email Reputation (DKIM,SPF,DMARC)(2 domains)
Endpoint Protection (Intune) BYOD/MDM
Additional Options & Features Available
3RD PARTY
Monthly Config Backups
Performance & Preventative Maintenance Reports (monthly)
Proactive monitoring (Daily)
Managed updates and protection from new threats
Ad-hoc Support (on requests)
Reporting on demand (on requests)
Limited support by remote team (rules changes, troubleshooting)
Monthly Threat assessment and reports
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
