Technologies Group Pty Ltd
Managed Services
Outsourcing your IT management to JEC Technologies will help you get your time and resources back so your business can do what it does best. Reach out to find out how.
When you partner with JEC Technologies, all your IT requirements are solvable in less time – without adding extra workload to your team – so you can improve efficiencies and focus on what makes your business great. With our proactive monitoring, maintenance, and support, you can breathe easy that your IT systems and devices are operating at peak performance.
See some of our plan options below.
MSP HELPDESK
Hardware & Software Audits
Performance & Preventative Maintenance Reports
ConnectWise Remote Control
Patch Whitelisting Service
Antivirus Management
Web-based Management Portal (User)
Desktop Performance Monitoring
Administrative Scripting (Automatic fixes)
Policy Management (Computer and Patches)
Client Communicator with Self-Help Center
Webroot Antivirus License
End User Help Desk
Telephonic / Chat / Email Support Answering
Windows, Mac & Mobile Device Support
Administrative Tasks
(see SOS)
Virus & Malware Removal
Software Installations (See SOS)
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
MSP SERVER ELITE
Hardware & Software Audits
ConnectWise Remote Control tool
Ticket-Based Workflow for automation tasks
Ticket Escalations with Steps to Resolution (Tier 2)
Patch Whitelisting Service
Multi-Vendor Antivirus support
Remote Restart of Services by NOC*
Patch Deployment by NOC*
NOC* Resolution of Patch Failures
Proactive or On-Demand Server Restarts
Active Directory Group Policy Troubleshooting
System Performance Analysis & Troubleshooting
Health Check & Defragmentation
MS Service Pack Installations
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
MSP OFFICE 365
Custom Domain Configuration (O365, 2 Domains)
User & Group Creation (more than 5 will be project)
Naming Conventions and Restrictions (Users, groups)
Group Management (Teams, Users, devices, Office)
Policies - Incoming/Outgoing SPAM
Once off review (Assessment report provided)
Additional Options & Features Available
MSP OFFICE 365 ANNUAL
Policies - Retention
Policies - Sharing Permissions
Policies - Anti-Phishing
Policies - Anti-Malware
Policies - Attachments (executables)
Policies - Attachments (video and audio)
Policies - Safe Links
Policies - Custom Mailflow (profanity, warnings etc)
Configure & Manage Auditing
Quarterly Policies Reviews
Multi-Factor Authentication
Identity Management (SSPR)
Email Reputation (DKIM,SPF,DMARC)(2 domains)
Endpoint Protection (Intune) BYOD/MDM
Additional Options & Features Available
MSP FIREWALL ELITE
Monthly Config Backups
Performance & Preventative Maintenance Reports (monthly)
Proactive monitoring (Daily)
Managed updates and protection from new threats
Ad-hoc Support (on requests)
Reporting on demand (on requests)
Limited support by remote team (rules changes, troubleshooting)
Monthly Threat assessment and reports
JECTECH Remote Tier4 Escalation
Additional Options & Features Available
